Learn how to communicate more effectively by incorporating the Process Communication Model® (PCM) into your skill set professionally and personally. We offer six PCM training courses, conducted by our principal, Denham Holmes who is a certified PCM provider.
PROCESS COMMUNICATION MODEL® (PCM) COURSES
KEY TO ME
Welcome to the Process Communication Model (PCM) Key2Me course – the revolutionary approach to Applied Emotional Intelligence that will transform your workplace communication and engagement strategy.
With PCM Key2Me, you’ll unlock the power of effective communication, enhance employee engagement, client engagement, and customer engagement. Our innovative approach to experiential learning equips you with an in-depth understanding of behavioural styles, effective communication techniques, and dynamic emotional intelligence skill enhancement.
Here are the top 5 benefits of the PCM Key2Me course:
- Boost Employee Engagement: Enhance communication skills and establish long-lasting relationships with colleagues to create a more collaborative and engaged workforce.
- Improve Client Engagement: Understand your clients’ behavioural styles and communicate effectively to build trust and establish long-term relationships.
- Enhance Customer Engagement: Gain the ability to connect with customers on a deeper level and deliver an exceptional customer experience through effective communication.
- Develop Effective Communication Techniques: Master the art of effective communication with our dynamic emotional intelligence skill enhancement programme, which teaches innovative ways to increase productivity and communication in your workplace.
- Gain a Competitive Edge: Our comprehensive programme is designed to help you optimise your communication and gain a competitive edge in today’s fast-paced business environment.
Don’t wait any longer to revolutionise your communication and engagement strategy. Enrol now and take advantage of the transformational journey that the PCM Key2Me course offers! Click below to take immediate action and sign up for the course.
Communication is the backbone of any successful relationship, yet miscommunication can have damaging effects on both personal and professional settings. Whether it’s a team member, a client, or a customer, effective communication is crucial in building and maintaining engagement. Introducing our Process Communication Model (PCM) Communication Essentials course, designed to help employees develop essential communication skills to adapt and connect better with others.
Here are 5 key benefits of the PCM Communication Essentials course:
- Develop effective communication skills by understanding personality types.
- Gain knowledge on six different personality types and their communication preferences.
- Learn to adapt your communication style for better employee, client, and customer engagement.
- Acquire essential skills such as active listening, open-ended questions, and giving effective feedback.
- Reduce conflicts and build stronger relationships in both personal and professional settings.
Our interactive course offers personalised learning and practical insight into effective communication techniques. Participants will leave the course with a better understanding of their own personality type and communication strengths, as well as the ability to adjust their communication style to meet the needs of others.
Join us for the PCM Communication Essentials course and gain the skills necessary to elevate your employee engagement, client engagement, and customer engagement. Let us help you become a more effective communicator and a valuable asset to any team or organisation.
PERSONALITY STRUCTURE & MOTIVATION ESSENTIALS
Do you ever feel like you’re not getting through to your colleagues or employees? Do you struggle to motivate your team to achieve their goals? These are common challenges faced by business owners, managers, and employees alike. But there is a solution – the Personality Structure and Motivation Essentials course.
The Personality Structure and Motivation Essentials course is based on the Process Communication Model (PCM). It is a communication methodology that recognises that every individual processes information and communicates in their own unique way. PCM identifies six personality types, which manifest in different combinations and bandwidths in every person. By understanding the different personality types, the course helps individuals tailor their communication styles to be more effective and avoid conflicts based on communication style differences.
The course has two key learning objectives:
- Recognising and appreciating the qualities of each personality type.
- Customising leadership and motivation strategies for each personality type.
These objectives can be put into practice in various scenarios. For example, recognising and appreciating the qualities of each personality type can help managers understand why certain employees may be demotivated and how to motivate them effectively. Similarly, customising leadership and motivation strategies for each personality type can help leaders communicate their vision in a manner that resonates with everyone on the team.
This course’s value proposition goes beyond traditional personality assessments to provide hands-on skills that help participants engage with employees and clients effectively. This course is designed to recognise sequential distress patterns, enabling individuals to mitigate conflicts proactively. By using PCM, individuals can increase empathy, improve communication efficiency, and strengthen relationships both personally and professionally. Unlike other methodologies, PCM does not stereotype individuals based on personality types and recognises that everyone possesses all six types to varying degrees.
Here are some of the benefits of taking this course:
- Develop better communication skills
- Increase employee satisfaction and engagement
- Improve team productivity
- Enhance customer service skills
- Reduce conflict and tension in the workplace
If you are looking to enhance your communication skills and achieve higher levels of engagement and motivation in your workplace, the Personality Structure and Motivation Essentials course is a must-attend. Sign up today and take your first step towards becoming a better communicator and leader.
MISCOMMUNICATION & DISTRESS ESSENTIALS
Business owners, managers, and employees often face challenges when it comes to engagement and motivation. The Process Communication Model (PCM) Miscommunication and Distress Essentials Course is designed to help solve these issues.
This course provides a comprehensive learning experience that goes beyond traditional personality assessments. It helps participants develop hands-on skills to engage with employees and clients effectively.
The three key learning objectives of the course are:
- Recognise and understand distress behaviour sequences.
- Learn and apply process strategies to restore healthy communication and behaviour.
- Implement proactive strategies to help people function at their best.
These objectives are put into practice through various scenarios, such as understanding how different personalities respond in stressful situations, identifying communication patterns that lead to distress, or developing strategies for conflict resolution.
This course offers a unique value proposition that goes beyond traditional personality assessments by providing hands-on skills that can be used in real-world situations. The benefits of taking this course include:
- Improved communication between employees and clients
- Increased engagement among team members
- Enhanced problem-solving abilities
- Greater self-awareness
- Better conflict resolution skills
In short, the PCM Miscommunication and Distress Essentials Course is an essential tool for business owners, managers and employees who want to communicate better with their colleagues or customers. Sign up now for this unique learning experience!
Do you find it challenging to engage and motivate your employees or clients? Are communication differences causing conflicts in your workplace? Don’t worry; you’re not alone in this. Many business owners, managers, and employees face these challenges daily. Luckily, this course can help you overcome these challenges.
The Process Communication Model (PCM) is a unique communication methodology that recognises that each individual processes information and communicates in their own way. It identifies six different personality types that manifest in different combinations and bandwidths in every individual. By recognising and understanding these different personality types, individuals can tailor their communication styles to be more effective and avoid conflicts based on communication style differences.
This course is designed to help individuals develop crucial skills that can help them in their business settings. This course emphasises the following key learning objectives:
- Being more self-aware and managing oneself better because you know what inspires you.
- Achieving higher productivity by knowing how to motivate yourself and others.
- Observing and decoding behaviour objectively and not through your own filters.
- Detecting and correcting miscommunication before it creates a problem.
- Predicting and identifying the onset of disruptive and unproductive behaviour.
- Responding quickly to defuse tricky situations.
- Instantly applying what you learn.
Let’s explore some examples of how you might put these objectives into practice:
- You’re a manager who has been having difficulty motivating a team member. Using the PCM methodology, you identify that your employee values recognition and appreciation for their efforts. You adjust your approach and start providing positive feedback regularly. As a result, your employee becomes more motivated and productive.
- You’re communicating with a client who seems to be unhappy with your services. By applying the PCM methodology, you identify that the client values direct communication and clear expectations. You adjust your approach, provide more clarity and directness, and resolve the issue before it escalates.
- You’re in a meeting with team members who have different personalities. You’re aware that one of your colleagues is highly analytical and detail-oriented. You adjust your communication style to provide more detailed information during the meeting, allowing everyone to stay focused and engaged.
This course goes beyond traditional personality assessments to provide hands-on skills that help participants engage with employees and clients effectively. It recognises that everyone possesses all six personality types to varying degrees and does not stereotype individuals based on personality types.
By taking this course, you’ll be able to:
- Increase empathy.
- Improve communication efficiency.
- Strengthen relationships both personally and professionally.
- Gain practical skills that you can apply immediately in various business settings.
Don’t let communication challenges hinder your success. Sign up for this course today and start improving your communication skills.
In today’s fast-paced business world, motivating employees and engaging clients is essential for success. However, these tasks are easier said than done. Business owners, managers, and employees often encounter challenges when trying to motivate or engage individuals. These challenges can range from communication issues to misunderstandings, resulting in poor engagement and decreased productivity.
Fortunately, this course offers a solution. This course is specifically designed to help individuals tackle common employee and client engagement issues.
Through this course, participants will gain hands-on skills to engage with employees and clients more effectively. Here are some of the key learning objectives of this course:
- Understanding the underlying emotional issues each personality phase has which may cause periods of long-term and intense distress.
- Recognising the role our environment plays in our behaviour and how it can lead to miscommunication.
- Identifying how types, their needs, channels, perceptions, and distress patterns all come together and are highly predictable.
- Analysing letters and emails to understand the author and identify Distress.
- Learning how verbal and non-verbal clues help us assess a situation and motivate ourselves and others while communicating effectively.
These learning objectives are put into practice through real-life situations where participants learn to analyse various communication methods to identify distress and apply relevant strategies to mitigate them effectively.
This course goes beyond traditional personality assessments by providing practical skills that can be applied in the workplace or personal life. By taking this course, participants will gain the following benefits:
- Improved communication skills with employees and clients.
- Enhanced conflict resolution skills.
- A better understanding of their own communication style and how it affects others.
- An understanding of how to motivate individuals effectively.
In conclusion, this course is an essential training programme for individuals looking to improve their employee and client engagement skills. Sign up today and take the first step towards a more successful and productive business.